Policies & Procedures

VAULT Dance Company Policies and Procedures 

IMPORTANT DATES/FEES

June 16th & 17th – Recital Dress Reherasal & Performance, Denton High School

October 5th – $40 Per Recital Costume Deposit. Families that register after Oct. 5th will have their deposits applied after registration.

November 5th – $90 Recital Fee, $10 for each additional child with multiple children enrolled. Families that register after Nov. 5th will have their deposits applied after registration.

March 5th – Recital Costume Balance Due. Balances range from $25-$40 depending on costume and class.

POLICIES & PROCEDURES

I have received or will obtain a copy of VAULT Dance Company policies and will take the responsibility to carefully read and follow the rules and policies therein. I understand that VDC does not give credit and/or refunds for class(es) missed due to holiday, vacation, illness, weather, etc. I further understand that there are specific risks of physical or property damages, losses, or injury that may result from my or my child’s participation with Vault Dance Company, and I voluntarily assume the risks associated with such participation.

Clients must understand that there are specific risks of physical or property damages, losses, or injury that may result from my or my child’s participation with Vault Dance Company and their subsidiaries, and voluntarily assume the risks associated with such participation.

Refunds – VDC is unable to issue refunds for fall or spring tuition unless a written notice of cancellation has been given within 30 days prior to the posted billing period. VDC’s Recital Fee, Costume Fee, and Performance fee posting dates are given with prior notice and are non-refundable once posted.  Class Card and Adult Membership payments are due upon registration and are non-refundable.  Refunds and exchanges for merchandise will be given upon request.  Refunds for previously worn merchandise will not be given.  Summer tuition and class cards are billed upon registration/purchase and are unable to be refunded.  If paying tuition in full by semester or annually, payment is due upon receipt and cannot be refunded under any circumstances.

Registration Fee – Enrollment requires a non-refundable registration fee of $20 for returning families and $25 for new families. Tuition is not prorated for  enrollments after the first of the month, however makeup classes may be scheduled.

Tuition Fees: Tuition is Due and automatically drawn on the 1st of the month. Some months are shorter than others, however monthly tuition will remain the same.  Auto draft authorization will remain in effect until written notification for termination is given within 30 days prior to the posted billing period.. Tuition has been considered with Holidays and school closings in mind and have been divided into 11 equal monthly payments (August 22-June 10), to include 39 weeks + 3 days of training. Tuition is not prorated for enrollments after the first of the month or for the month of June, however, additional classes may be taken if requested.  December tuition will be billed on Dec. 28th.

Payment Options: Visa/Mastercard/American Express/Debit Card/Bank Drafts are accepted and must be on file. Cash and/or checks are accepted and can be made at the drop box offered at the front desk. A $30 fee will be applied for returned checks.

Delinquent Accounts: 1. VDC will attach a $15 late payment fee for payments 10 days past due. 2. VDC will attach an additional $35 late payment fee for payments 30 days past due. 3. VDC will attach an additional $75 late payment fee for payments 60 days past due, and students will be withdrawn from the class. 4. VDC may forward delinquent accounts past 10 days late to a collection agency, at their discretion. 5. Any account that has negotiated a late payment schedule in lieu of monthly payments will be assessed an 18% surcharge on the entire late balance, applied every 30 days, until balance is paid in full.

NOTICE OF CHANGE IN FINANCIAL POLICY: Effective Jan 8, 2017

Late Fee:  after 30 days of nonpayment

·         A Late Fee of $35.00, per month, will hereby be charged to each account that is delinquent for 30 days.  This charge will reappear each month until total balances are paid in full.

Service Charge: made to delinquent accounts who have late fees for the following reasons:

·         Clients will be sent an “Account Statement” when account is past due.  Any client having to be sent a second notice “Account Statement” overdue notice, via email from VDC is subject to a $20 service charge for that account review.  This charge is repeatable monthly until the account is paid in full.

·         If a client provides a credit card to satisfy a delinquent account and the credit card is declined client will be subject to an additional $20 credit card transaction fee service charge for each occurrence of the credit card being declined.  Clients will be notified if a credit card is declined and will have 48 hours to provide a credit card that will be accepted.

·         If a client pays by check and the check comes back to VDC for insufficient funds, that client will be charged a $35 fee to cover the bank fees and administrative notices.

·         If a client pays by auto bank draft and the draft comes back to VDC for insufficient funds, that client will be charged a $35 fee to cover the bank fees and administrative notices.

If a client’s account is sent to a collection agency, all collection agency fees and attorney’s fees will be paid by the client.  Collection agency contracts will have this policy written in the agreement with VDC that are contracted through VDC.

There may be other areas that will require late fees and/or service charges to be added to a client’s account for nonpayment and subject to the discretion of VDC.

VDC will make every effort to avoid having to charge late fees or service charges to a client, including a call to a client to work out a payment plan or another solution so the client won’t have to pay late or service charge fees.  However, if late payments from a client become a regular occurrence the client/student may not participate in any VDC events, performances or classes until the account is paid in full.  Late payment regular occurrences are defined as three months of late payments.

Make-up Classes: Missed classes may be made up with any class of your choice. Tuition adjustments will not be applied for absences.

Costume Fee – Costume costs vary between $55 and $85 depending on the class. The payment for costumes will be paid in equal parts through auto pay on October 5th and March 5th. If a student wishes to not participate, written confirmation must be sent prior to October 5th. Costume fees are not refundable once ordered. If an exchange is needed for size only, there is a $10 – $20 exchange / shipping fee.

Recital Fee – A nonrefundable fee for families with one child is $90 and $10 for each additional child and will be processed on November 5th.  If a student wishes to not participate, VDC must receive notice in writing prior to October 5th to allow time for costume orders and shipments.  The fee includes a custom VDC recital t-shirt.

Withdrawals – Class withdrawals must be made 30 days prior to the next month’s billing date. If written notice is not given, tuition will be processed through auto-pay for the next month’s classes.

Adult classes – Individual Class cards, monthly, and annual memberships are available. Professional and collegiate dancers must provide proof with school ID, pay stub, business card, and/or written confirmation from company director to receive the professional/collegiate discount. Class card and adult membership payments are due upon registration and are not eligible for refund and cannot be transferable.

Dress Code: We request that students carefully observe our dress code and rules outlined for their specific class. Dress codes will be listed under Class descriptions.

Classroom Etiquette: Students must arrive to class on time. Please arrive to the studio at least 10 minutes prior to class to allow time for restroom needs or dress for their class.  For your safety and to receive full benefit from your class, please arrange for a make-up class if you expect to be very late. All students are to practice respect towards their peers and instructors by giving their full attention and cooperation. Students are not to be socializing in a disruptive manner during the class with other students. Instructors are allowed to dismiss disruptive students from class without parent consent.

Class Placement: Parents and students will be advised if they are not in the appropriate technique level.  The Artistic Director will discuss what level is appropriate for your dancer.

Auditions:  If auditioning for Barton Hollow Dance Theater or our competitive teams, please arrive mentally, physically, and emotionally prepared.  Auditions are strenuous and require much focus. Cast decisions are made by the Executive and Assistant Artistic Director and may not be argued.

Injuries: If a student is ill or sustains an injury, we will contact the parent immediately. Only injured students may observe class. Sick students are asked to stay home and arrange a makeup class. VDC does not carry medical insurance. All students must be covered by their family’s insurance policies. If injury occurs, it is understood that the student’s policy is the source of reimbursement.

Class Cancelations: If class enrollment is below 5 students, VDC may have to cancel or combine the class with another level.  In this event, credits will be made to the appropriate accounts.

Instructor Changes: While rare, instructors are subject to change.

Family Dismissals: VDC reserves the right to dismiss a student and/or family if they are not acting in the best interest of the company.